Nail Salon Etiquette

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Making and keeping your appointments.

No matter what kind of appointment you are making, keep in mind that time has become a precious commodity - both yours and the person you’re making the appointment with. Etiquette for the nail salon is no different than etiquette anywhere else. Don’t intentionally treat others' time with disrespect. Nail technicians nearly all depend on their appointments to make a living, and when you don’t show up, it’s likely they don’t get paid. Some salons even charge you if you don’t show up. Technicians will usually understand if you have over scheduled yourself and can let them know as soon as you see you aren’t going to make it. The earlier the better, because there’s a chance that the tech can fill the vacancy with someone on a waiting list or with a walk-in customer.

Walk-ins Welcome.

While we encourage scheduling an appointment, we do welcome walk-clients, however, it is based on availability and if we are busy there may be a waiting period or you might have to schedule an actual appointment.

Cancellation Policy

Your appointments are very important to our S&P Nail Bar team professionals.   We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is our general breakdown of cancellation fees:


  •      ‘NO SHOWS’ will be charged 100% of service amount
  •             All deposits are nonrefundable. We will reallocate your deposit funds towards your next appointment. If your fail to cancel or reschedule your appointment within the 24 hour cancellation time period, you can and will lose your deposit. NO exceptions.

  • As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure. 


Late\Tardiness

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Guaranteed Service / Gratuity

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you let us know before you leave the facility or please contact us within 3 days after your service so that we may schedule you to have your services corrected free of charge.  Any issues reported longer than 3 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis. ABSOLUTELY !! NO REFUNDS. IF YOU BREAK YOUR NAIL, YOU WILL HAVE TO PAY FOR THE REPAIR. WE WILL NOT TOLERATE CYBERBULLIES OR EXTORTIONISTS WHO TRIES TO DEFAME OR MISREPRESENT THIS INSTITUTION. 


NO REFUND! ALL SALES ARE FINAL

IF THERE IS A SMALL ISSUE WE ARE MORE THAN HAPPY TO FIX IT; HOWEVER , WE WILL NOT PROVIDE REFUNDS OR TOLERATE BULLIES.




Gratuity
Gratuity is not included in the price of service or salon packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the nail technician immediately after service or upon check out at the front desk with cash, check or credit card. With parties of 6 or more a 20% gratuity will be added to the final bill. 

Cellphone / Salon Promotions

As a courtesy to others, please silence your cell phones and other devices.  Do not use speaker phone, we ask for you to use headphones or text.  Thank you.


Salon Promotions
S&P Nail Bar specials cannot be used in combination with any other offer, promotions or third part gift certificates.